hp88 Privacy Policy

01 Introduction & Data Controller

hp88 operates the online casino and sportsbook platform available at hp88.vu, offering live casino games, online slots, bingo, and sports betting services to registered players in the Philippines. As the operator of this platform, hp88 acts as the personal information controller in respect of all personal data it collects and processes through the platform, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA").

hp88 is committed to protecting the privacy and security of all personal information entrusted to us by Filipino players. We process personal data strictly in accordance with the DPA, its Implementing Rules and Regulations, relevant issuances of the National Privacy Commission (NPC) of the Philippines, and applicable PAGCOR regulatory requirements governing the conduct of online gaming operations in the Philippines.

This Policy applies to all personal data collected from players who access the hp88 platform, regardless of whether they do so from Metro Manila, Cebu, Davao, or any other location in the Philippines. It applies across all device types, including mobile browsers, desktop browsers, and any hp88-branded applications.

02 Personal Data We Collect

hp88 collects personal data through various interactions you have with the platform, including at the point of registration, during account verification, when you make transactions, and through your ongoing use of the gaming services. The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a hp88 account, we collect: your full legal name, date of birth, nationality, residential address, email address, and Philippine mobile number. For identity verification (KYC) purposes, we may also collect copies of government-issued Philippine identification documents such as your PhilSys (national ID), SSS ID, UMID, driver's license, or Philippine passport.

2.2 Financial & Transaction Data

We collect data relating to all financial transactions on your hp88 account, including: deposit amounts, withdrawal requests and amounts, payment method details (GCash account references, PayMaya account references, BPI/BDO/Metrobank account details, card numbers masked to the last four digits), transaction timestamps, and running account balances. We do not store full payment card numbers or GCash PINs.

2.3 Gaming Activity Data

hp88 records a comprehensive history of your gaming activity on the platform, including: games played, bet amounts, game outcomes, session timestamps, game category preferences, and bonus activity. This data is used for account management, responsible gaming monitoring, regulatory reporting to PAGCOR, and platform improvement purposes.

2.4 Technical & Device Data

When you access hp88, we automatically collect certain technical data including: your IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URL, and pages visited on the platform. This data is used for security monitoring, fraud prevention, and platform optimization.

2.5 Communications Data

If you contact hp88 customer support by live chat, email, or any other channel, we retain records of that communication, including your name, contact details, the content of the communication, and the date and time it was received. This data is used to respond to your inquiry, maintain service quality, and resolve any disputes.

03 How We Use Your Personal Data

hp88 uses your personal data only for defined and lawful purposes. We do not process personal data in a manner incompatible with the purposes for which it was originally collected. The primary purposes for which hp88 processes personal data are as follows:

• Account creation and management: To register your hp88 account, verify your identity, manage your player profile, and maintain your account settings and preferences.
• Payment processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, and USDT; to verify and process withdrawal requests to your registered payment method; and to maintain a complete and accurate transaction record.
• KYC and age verification: To verify that you meet the minimum age requirement of 21 years as required by PAGCOR regulations, and to verify your identity in compliance with Philippine anti-money laundering laws.
• Regulatory compliance: To fulfill reporting obligations to PAGCOR, comply with the Anti-Money Laundering Act (AMLA) as amended, respond to lawful requests from Philippine law enforcement or regulatory authorities, and maintain records required by applicable law.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behavior, administer self-exclusion requests, enforce account restrictions, and comply with PAGCOR's responsible gaming framework.
• Fraud prevention and security: To detect and prevent unauthorized account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activities on the hp88 platform.
• Customer support: To respond to inquiries submitted via live chat, email, or other support channels; to resolve disputes; and to maintain records of support interactions for quality assurance.
• Platform improvement: To analyze aggregated and anonymized usage data to improve platform features, game selection, payment processes, and the overall player experience.
• Marketing communications: Where you have given your consent, to send promotional emails, SMS notifications, or in-platform messages about hp88 bonuses, new games, and special offers. You may opt out at any time.

04 Lawful Basis for Processing

Under the Data Privacy Act of 2012, hp88 processes your personal data on one or more of the following lawful bases:

• Consent: Where you have provided explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications from hp88.
• Contractual necessity: Where processing is necessary to perform the contract between you and hp88 — specifically, to operate your player account, process your bets, and facilitate deposits and withdrawals.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to hp88, including PAGCOR regulatory requirements, AMLA reporting obligations, and NPC directives.
• Legitimate interests: Where processing is necessary for hp88's legitimate interests as a licensed gaming operator, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your privacy rights.

05 Sharing Your Personal Data

hp88 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

5.1 Regulatory & Government Authorities

hp88 is required to share certain player information with PAGCOR and other Philippine government authorities in fulfilment of its licensing obligations, including regular gaming activity reports, AML suspicious transaction reports submitted to the AMLC, and responses to lawful information requests from courts, law enforcement agencies, or tax authorities.

5.2 Payment Processors

To process deposits and withdrawals, hp88 shares the minimum necessary transaction data with payment service providers including GCash, PayMaya, and the relevant Philippine banks (BPI, BDO, Metrobank) and card networks (Visa/Mastercard). All payment processors are bound by data processing agreements and applicable Philippine financial regulations.

5.3 Game Providers

hp88 integrates games from licensed third-party providers. When you play a game, a player session identifier (not your full personal details) may be shared with the game provider for the purpose of delivering the game, logging results, and ensuring RNG certification compliance. Game providers are contractually prohibited from using this data for any other purpose.

5.4 Technology & Security Partners

hp88 uses trusted technology vendors for platform hosting, cybersecurity monitoring, and fraud detection. These vendors process data strictly on hp88's instructions and are subject to data processing agreements that require them to maintain appropriate security standards.

5.5 Professional Advisors

hp88 may share personal data with its legal counsel, auditors, and compliance consultants where necessary for the conduct of professional services, subject to applicable professional confidentiality obligations.

06 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the hp88 platform when you visit hp88.vu. They allow the platform to recognize your device, remember your preferences, maintain your login session, and collect aggregated analytics data about how the platform is used.

6.2 Types of Cookies Used by hp88

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the hp88 platform, including your ability to remain logged in and access certain features.

07 Data Retention

hp88 retains personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account on hp88, and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and applicable Philippine law.
• KYC and identity verification documents: Retained for a minimum of five (5) years following your last transaction or account closure, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, as required under the AMLA and PAGCOR regulations.
• Customer support communications: Retained for a minimum of three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing consent records: Retained for the period during which consent remains active and for three (3) years following withdrawal of consent, to demonstrate compliance.
• Gaming activity logs: Retained for a minimum of five (5) years following account closure for responsible gaming and regulatory audit purposes.

After the applicable retention period expires, hp88 will securely delete or anonymize your personal data in accordance with our internal data destruction procedures.

08 Data Security

hp88 implements and maintains a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hp88 platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Strict role-based access controls limiting personal data access to authorized hp88 personnel on a documented need-to-know basis;
• Two-Factor Authentication (2FA) available for all player accounts to prevent unauthorized access;
• Continuous 24/7 security monitoring and automated anomaly detection;
• Regular security assessments and penetration testing of the hp88 platform;
• Employee data privacy and security training for all personnel with access to personal data; and
• Incident response procedures for the detection, reporting, and management of personal data breaches.

09 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by hp88. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14.

hp88 will respond to all verified data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be informed accordingly. hp88 reserves the right to verify your identity before processing any data subject request to prevent unauthorized disclosure.

10 Children & Minors

The hp88 platform is strictly restricted to individuals who are at least twenty-one (21) years of age, in compliance with PAGCOR regulations governing online gambling in the Philippines. hp88 does not knowingly collect personal data from individuals under the age of 21.

hp88 implements mandatory age verification at registration using valid Philippine government-issued identification. Any account found to belong to a person under the age of 21 will be immediately closed. Any personal data collected in connection with such an account will be deleted or anonymized, except where retention is required by applicable law for regulatory or law enforcement purposes.

If a parent or guardian becomes aware that their child has provided personal information to hp88 without consent, they should contact the hp88 Data Protection Officer immediately at the contact details provided in Section 14. hp88 will take prompt action to delete the relevant data and close any associated account.

11 International Data Transfers

The hp88 platform is operated primarily for Filipino players and data is stored on servers in jurisdictions with appropriate data protection safeguards. Where personal data is processed by third-party service providers located outside the Philippines — including certain game providers and technology vendors — hp88 ensures that appropriate contractual safeguards are in place to provide a level of protection equivalent to that required under the Data Privacy Act of 2012.

Such safeguards include data processing agreements containing standard contractual clauses approved by the National Privacy Commission or equivalent data protection authorities, and ongoing assessments of the data protection standards maintained by international data processors engaged by hp88.

hp88 will not transfer your personal data to any country or territory that does not provide an adequate level of protection for personal data without first obtaining your explicit consent or putting in place the contractual and technical safeguards required under applicable Philippine data protection law.

12 Marketing Communications

hp88 may send you promotional communications about platform offers, new game releases, bonuses, and special promotions by email or SMS where you have provided your consent to receive such communications. You will be asked for this consent during registration and may update your marketing preferences at any time through your hp88 account settings.

hp88 does not send unsolicited commercial communications (spam). If you receive a message purporting to be from hp88 that you did not consent to receive, or that appears suspicious, please report it to our support team immediately. hp88 will never request your account password or full payment details via email, SMS, or any marketing channel.

You may opt out of all marketing communications from hp88 at any time by: (a) updating your notification preferences in your hp88 account settings; or (b) contacting hp88 customer support and requesting removal from all marketing lists. Opt-out requests will be processed within ten (10) business days. Please note that opting out of marketing communications will not affect the receipt of transactional account notifications, which are essential to the operation of your account.

13 Updates to This Privacy Policy

hp88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform operations. The "Effective Date" displayed at the top of this page reflects the date of the most recent revision.

For material changes to this Policy — particularly those that affect how hp88 uses your personal data or that reduce your data subject rights — hp88 will provide advance notice through one or more of the following methods: an in-platform notification displayed upon your next login, an email to your registered email address, or a prominent notice on the hp88 homepage.

Your continued use of the hp88 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with the changes, you should cease using the hp88 platform and may request account closure by contacting customer support.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to hp88's handling of your personal data, please contact us through the following channels:

If you believe that hp88 has violated your data privacy rights under the Data Privacy Act of 2012, you may file a complaint with the National Privacy Commission of the Philippines (NPC) through the NPC's official complaint process. hp88 cooperates fully with all NPC investigations and inquiries.

This Privacy Policy was last reviewed and updated effective 1 January 2026. This version supersedes all previous versions of the hp88 Privacy Policy.